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  entering the UK. In the event of a control, you must present your train ticket. https://www.gouvernement.fr/en/coronavirus-covid-19. TO TRAVEL TO FRANCE FROM BELGIUM AND LUXEMBOURG, To enter mainland France, you must present an international travel certificate. As of October 17, 2020, all French metropolitan regions are considered to be risk areas, as well as Guyana, Guadeloupe, Saint-Martin, Reunion Island and Martinique. Politique de confidentialité 9369 Paris-Amsterdam départ 17h25 à Paris et arrivée 20h44 à Amsterdam, 9448 Bruxelles-Paris départ 14h43 à Bruxelles et arrivée 16h05 à Paris Note that some people are exempt from compulsory quarantine. Only customers with a ticket, their exceptional travel certificates and a legitimate reason are authorized to travel. According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. Find here all the information concerning the destination of Luxembourg and that of Belgium/. In order to respect the health instructions, wearing a mask is compulsory. Moins de flexibilité par contre chez Eurostar. For further details, exceptions and regularly updated information, please visit the Nederland Wereldwijd website. Le service à bord en Premium ainsi que le service au Thalys Bar sont également suspendus. … Ex. 3. Le remboursement se fait en bon d’achat, utilisable jusqu’au 30 septembre pour des voyages jusqu’à fin mars 2021. We also remind you, that you must have your transport ticket and be wearing a mask, it continues to be compulsory upon entering the station and throughout your journey. 9472 Essen-Paris départ 15h50 à Essen et arrivée 20h05 à Paris All trains are cleaned and disinfected daily. Les clients sont invités à contacter le service client Thalys par téléphone, afin de bénéficier de ces mesures spécifiques, car elles ne sont pas disponibles pour une après-vente sur notre site internet. New measures regarding travel from the UK to Belgium, between December 23 and 31, have been announced. - Present a negative result of a molecular test (PCR) or an antigenic test taken less than 72 hours before departure. 9364 Amsterdam-Paris départ 15:15 à Amsterdam et 17:13 à Bruxelles  Suite à l’épidémie du Coronavirus, aussi connu sous le nom COVID-19, nous faisons le point sur les mesures mises en place par les principales compagnies ferroviaires, aériennes et de bus desservant la France. Opening hours: Monday to Friday from 08:00 AM to 08:00 PM Si le billet n’est pas échangeable, un e-Voucher peut être délivré par le service clientèle (montant du billet majoré d’un geste commercial de 15 € complémentaire par billet), si la demande est introduite dans les 30 jours après la date de voyage initiale. Pour ce faire, veuillez annuler votre billet au préalable si les conditions tarifaires de celui-ci le permettent (en ligne, au 3635 ou en point de vente SNCF). Cookie Settings The Robert Koch Institut website should be consulted very regularly (information available in German and English). Exchangeable free of charge until the train departure time indicated on the ticket. Coronavirus et voyages annulés: avoirs, remboursement, assurance… ce qui s’applique pour votre séjour. Only essential travel is allowed in the Netherlands. •    Where possible, the access to the train station, train and points of sale will be filtered. You can contact CFF / SBB customer service. - Exchange according to the price conditions of the ticket. You will not be able to retrospectively request an electronic voucher for a past travel date. 9364 Amsterdam-Paris départ 15h15 à Amsterdam et arrivée 18h35 à Paris - A form (in English) with contact details must also be completed online within 48 hours before departure. If you want to display the normal version, Download the certificate of travel from abroad to France. Wearing a mask is obligatory in stations and on board trains. Le Vélobleu et le e-Vélobleu en mode travail et loisirs, des moyens de transports 100 % efficaces À bord de tous nos trains, le port du masque est obligatoire, quelle que soit votre destination. Due to the current situation, we will have to cancel the following trains: 9339 Paris-Bruxelles départ 12h25 à Paris et arrivée 13h47 à Bruxelles Customers benefiting from an assistance service must also be able to comply with all other barrier gestures, and in particular the rule of physical distancing with other travelers. NB: for OUIGO refunds, visit this page. 9316 Bruxelles-Paris départ 09h16 à Bruxelles et arrivée 10h38 à Paris  The UK government provides more information on this via this link. Dans le cas des vols secs, il n'y a aucun changement dû à l'épidémie de Covid-19 : c'est la législation européenne classique qui s'applique (lire notre article sur les droits des passagers). Please find the TRANSPORTATION PLAN from 13 December 2020 to 4 January 2021 inclusive AND from 5 January, 2021 to 30 January 2021 inclusive. The Junior & Cie service is suspended from 6 to 29 November 2020 inclusive following the government announcements of 28 October 2020. According to the latest news, a negative PCR test is required to travel to or via France. Eny, ary daty marina dia ny 22 marsa. Pour plus de détails, des exceptions et des informations mises à jour régulièrement, veuillez consulter le site du SPF Affaires Étrangères. Pour assurer une sécurité maximale de ses clients et de ses collaborateurs, Thalys a pris des mesures sanitaires exceptionnelles. The cleaning of trains has been increased and all contact surfaces are disinfected with a virucide product a number of times each day. 9364 Amsterdam-Paris départ 15h15 à Amsterdam et arrivée 18h35 à Paris *Cancel and exchange your TGV INOUI train tickets free of charge until 4 January 2021. To travel from France to Germany, any traveler who has stayed during the last 10 days in an area classified at risk must: 1. To be able to board the Thalys with a ticket to the Netherlands, those negative PCR test results must not date back more than 72 hours before arrival in the country (except for children under the age of 13 years old for whom the test is not required). Pour plus de détails des exceptions et des informations mises à jour régulièrement, veuillez consulter le site web du Auswärtiges Amt. It is a legal requirement that you wear a face covering on public transport in the UK. âgés de 12 ans ou plus, n’ayant pas leur résidence principale en Belgique ; et arrivant sur le territoire belge en provenance d’un territoire classé zone rouge sur le site Internet du Service public fédéral Affaires étrangères dans le cadre de la crise de la Covid-19 ; À partir du 21 décembre, les voyageurs sont également tenus de conserver leur Formulaire de Localisation des Passagers ou à défaut une copie du Fomulaire de Localisation des Passagers remplie, et ce jusqu’à leur destination finale en Belgique et durant les 48h qui suivent. Conditions Générales de Transport Thalys Information concerning children under 16 must be added on the same form as their parent or guardian. 9315 Paris-Amsterdam départ 8:25 à Paris et 9:52 à Bruxelles  Ceci n’est pas exigé pour les enfants de moins de 13 ans. If you make your request after the departure of your train or you have an issue cancelling your ticket, you can request a refund via the Customer Service, within 60 days, using the following SNCF form. 9364 Bruxelles-Paris départ à Bruxelles 17h13 et arrivée 18h35 à Paris 9459 Paris-Dortmund départ 15h55 à Paris et arrivée 20h38 à Dortmund •OUI.sncf, l'assistant SNCF (in France only) and the traffic information on SNCF are updated at 5pm every day and give a reliable source of the traffic the next 3 days. We also advise you to download and use the StopCovid app if you are in France. - Ticket purchased on another channel: send your request to the purchase channel. Le saviez-vous ? the Ministry of Europe and Foreign Affairs. After Paris has been declared as red zone by the Belgian authorities, non-essential travel is no longer authorized between Belgium and Paris. SNCF continues to participate in the health and safety of France. The IZY traffic continues to be interrupted. From 2 November, the TGV and Intercités catering services are suspended. Browse our 100’s of destinations you can jet off to with easyJet, and with thousands of seats at just £19.99, we know we have a deal you will love! Make sure to keep this ticket and go to the dedicated place to leave enough room for everyone. How long before my departure do I have to be at the train station? À propos de Thalys 9015 > Paris to London at 09:13 1. In addition, new restrictive measures are now applied in the canton of Geneva: ge.ch. « La question des abonnements notamment est en suspens », indique la porte-parole du groupe. 9340 Amsterdam-Paris départ 11h15 à Amsterdam et arrivée 14h35 à Paris  If your result is negative, you can end your quarantine. For journeys between 5 January and 7 March 2021, with TGV INOUI and INTERCITES: - exchanges and cancellations will remain free of charge if you complete the process no later than 3 days before departure, - less than 3 days before your departure, the "classic" pricing conditions will apply. For any other request not corresponding to the cases listed above, the conditions of exchange and refund of your ticket apply. It is therefore preferable to take your test before arriving in Italy to avoid any inconvenience. Les voyageurs dont le voyage nécessite d'être modifié et dont nous disposons des coordonnées, seront contactés. high-speed trains "Sapsan" Moscow, Saint Petersburg "Allegro" Saint Petersburg, Helsinki "Strizh" Nizhny Novgorod, Berlin "Lastochka" Contacts . •    The online form available on the SNCF website: SNCF complaint form. Check the exempt countries list immediately before you travel as this list can change at short notice. However, if you do not take the test, the required isolation period remains at 10 days. Conformément au règlement européen sur les droits et obligations des voyageurs ferroviaires. Please check the official websites for all the updated details: • Swiss government: admin.ch Si votre train a été supprimé, vous recevrez ou avec reçu une communication personnalisée vous informant des différentes mesures proposées. - Les voyageurs sont tenus de remplir un formulaire d'enregistrement numérique à leur entrée sur le territoire afin que les autorités sanitaires locales puissent vérifier si la quarantaine est respectée. Travelers will be required to self-isolate for a period of 10 days upon arrival in the UK. Les enfants bénéficient-ils d’un tarif Thalys spécial ? Si vous avez prévu un séjour dans l’Hexagone, la SNCF a annoncé la gratuité des frais d’échange et de remboursement jusqu’au 30 avril inclus. - For travel to and around the Netherlands. Ils devront être munis de leur titre de transport. In the event of an exchange, for travel between 3 December 2020 and 4 January 2021, if the price of the new ticket is higher, the fare difference will be at your expense. 9315 Paris-Amsterdam départ 08h25 à Paris et arrivée 11h44 à Amsterdam Si vous ne réservez pas un tarif flexible, il est possible que vous ne puissiez pas prétendre à un remboursement. Measure 1: Inform the local health authorities of his entry into German territory, here sont tenus de disposer d’un résultat de test négatif sur la base d’un test effectué au plus tôt 48h avant l’arrivée sur le territoire belge. We also inform you that wearing a mask is compulsory on the Thalys trains. More information here. Ces règles s’appliquent aussi pour les TGV entre la France et Bruxelles (hors Thalys et Izy) et entre la France et le Luxembourg, ainsi que pour les billets DB-SNCF en coopération et les TGV Paris-Fribourg. Cette règle s’applique aux séjours de plus de 48 heures. It is recommended to follow the instructions of the local authorities (in particular on the website of the Federal Ministry of Health, in English, and of the Robert Koch Institut, in German), to consult the website of the French Embassy in Germany. Passengers are therefore required to wear a mask or alternative covering their nose and mouth in stations and on board Eurostar trains. Les voyages avec Thalys et Izy initialement prévus entre le 10 mars et le 30 avril sont remboursables ou échangeables sans frais ; ils peuvent être reportés jusqu’au mois d’avril 2021. You can also quickly exchange your ticket if you really need to travel. • Premium: 100% refundable in the event of cancellation before the departure time indicated on the ticket. Pour les réservations effectuées à partir du 6 avril 2020, nous vous conseillons de prendre en compte les risques liés au coronavirus (COVID-19) ainsi que les mesures mises en place par les différents gouvernements. It is always possible to exchange or have your TGV Lyria tickets refunded free of charge, for any trip up to 4 January 2021 inclusive: info here. All travelers who have made a reservation for this period will be contacted by BlaBlaBus, with the terms of reimbursement. Between 4 November and 13 December 2020, the traffic is reduced to one round trip per day: only the following trains: n ° 9241 (direction France-Italy) and n ° 9240 (direction Italy-France) will be running. Oui.sncf is the official European distribution channel of the French railways (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe: plan your journeys, book your train tickets and get inspired by our travel guides! This is available on the website of the Ministry of the Interior.Download the certificate of travel from abroad to France. Find all of our commercial measures for the majority of carriers below: In the event of an exchange, for travel between 3 December 2020 and 4 January 2021, if the price of the new ticket is higher, the fare difference will be at your expense. Le portail boursorama.com compte plus de 30 millions de visites mensuelles et plus de 290 millions de pages vues par … Exchanges and refunds can be carried out online via the dedicated page of our website. •    TER ticket without a connection: your TER ticket is refundable until D-1 before departure. Même chose pour les billets Thalys et Izy. In order to free every other seat, the location of certain passengers on board the train had to be changed. 9369 Paris-Amsterdam départ 17:25 à Paris et 18:52 à Bruxelles, 9448 Bruxelles-Paris départ 14:43  Thus, wearing a mask is mandatory: be careful, if you are not equipped with a mask, the service will be refused. Note: in the event of an exchange, for journeys between 3 December, 2020 and 4 January, 2021, if the price of the new ticket is higher, the fare difference will be at your expense. Due to the need to carry out this check, we ask travellers to check in at least 40 minutes prior to departure. In order to offer maximum flexibility to its passengers, TGV Lyria is implementing commercial measures, in agreement with its distributors, SNCF and CFF, and according to the recommendations of local authorities. All Thalys and IZY trains scheduled until 01/09 included are maintained. 9322 Bruxelles-Paris départ 10h13 à Bruxelles et arrivée 11h35 à Paris The safety, health and comfort of the passengers are at the heart of Thalys' concerns. Passengers traveling to or from the UK on a Eurostar train are required to adhere to specific measures taken by the carrier to protect passengers and staff and ensure a high standard of cleanliness and hygiene. In this context, and to allow you to better prepare your journey during the Christmas holidays, you can now book your train tickets without hesitation on OUI.sncf: All our tickets are exchangeable and refundable free of charge until 4 January, until the very last moment (and until 1h30 before departure for OUIGO). Travelers who have transited or stayed in France during the last 14 days must also: Travelers are strongly recommended to check with the Land where they are staying, what the applicable legislation is and what the exceptions are. TER is a train and coach service operated by SNCF and regional governments across France. - Les clients qui ne souhaitent plus voyager ou qui souhaitent reporter leur voyage à une date ultérieure au 15 janvier bénéficient des conditions de remboursement spécifiques au covid-19 précisées ici. Train traffic between France, Germany, Luxembourg and Belgium is gradually resuming. In accordance with the latest government announcements, travel restrictions will be eased and a curfew will take place from 8 p.m. to 6 a.m. from 15 December instead of the lockdown. The BlaBlaBus circulation has been suspended since 2 November and will resume in spring 2021. - In case of travel, you must fill in the "Travel Certificate" which can be downloaded from the website of the Ministry of the Interior. 2. From 15 December, the UK is launching the Test to Release program, which allows you to book a COVID-19 test to be performed from the 5th day of isolation, at a private clinic. * Certain promotional rates remain non-exchangeable and non-refundable. Please note that it is forbidden to go to Brussels to make a connection to the Netherlands, Germany or any other destinations outside of Belgium. If you are requesting an electronic voucher because your train has been canceled, please note that your request must be submitted within 60 days of the originally scheduled travel date. Ces informations peuvent évoluer et nous vous recommandons de consulter directement leurs sites. À partir du 15 décembre 2020, conformément aux annonces du gouvernement français, les voyageurs ayant une réservation pour un Thalys circulant après 20h pourront circuler et n’ont pas besoin de modifier leur déplacement. Vous souhaitez annuler vos billets Eurostar dans le contexte de crise sanitaire Covid-19 et vous souhaitez obtenir un remboursement et non un avoir. Recherchez une information. In the event of an exchange, if the price of the new ticket is higher, the price difference will be your responsibility. In the context of the implementation of the state of health emergency in France and more generally in Europe, entry and travel restrictions have been put in place. Currently you are required to self-isolate when arriving in the UK from France, Belgium and the Netherlands. If you are traveling as a couple or a family, you can stay together. An additional charge of € 40 / £ 30 per person per way apply for exchanges within 14 days of original departure. Your request for reimbursement in the form of an e-voucher is made via the dedicated Eurostar form. If you have booked your ticket via OUI.sncf, ch.oui.sncf or another SNCF distribution channel, for any trip between 9 March and 4 January, 2021 inclusive: Before train departure: you can obtain a reimbursement free of charge and exchange free of charge (excluding any price difference) via the "My bookings" tab. •    All of the train agents on board are equipped with masks to ensure the protection of everyone, •    In the station as well as at points of sale, hand sanitiser will be made availble for both staff and clients  This form applies to ALL passengers over the age of 18 traveling to or returning to the UK. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for  En saisissant votre email, vous acceptez de recevoir des newsletters et des offres commerciales personnalisées, les nôtres et celles de nos partenaires, tant par email, que sur d’autres sites ou supports digitaux. Avec la reprise de l’épidémie de Covid-19, la plupart des pays européens se sont confinés. - Pour les billets achetés sur thalys.com, vous pouvez contacter notre Contact Center (horaires d’ouverture : 07h – 22h) : - Pour les billets achetés via les autres canaux, merci de prendre contact avec votre point de vente initial. In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility remain temporarily adapted.

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